Contact
The right channel depends on the problem
Trade problems are handled inside the trade, next to the on-chain record. Everything else goes through the address below.
A problem with a trade
Open a dispute from the trade room. It pauses automatic steps for that trade, attaches your reason and evidence to it, and puts it in the admin queue. A message sent anywhere else does not pause anything.
Go to my tradesA question about how it works
Custody, escrow, fees, deadlines, withdrawals and warnings are covered in the help centre, with the values that apply right now.
Open the help centreA security issue
Report it privately before disclosing it, with steps to reproduce. There is no bug bounty programme at this time, and the platform has not been audited yet; see audit status.
Never give a recovery phrase, an authenticator code or a Telegram sign-in code to anyone. Support will not ask for them.
A public contact address has not been published for this deployment yet. For anything about a trade, use the dispute flow; it does not depend on email.