Help centre

Precise answers, including the uncomfortable ones

How trades run, what they cost, what the deadlines are, and and what holding your QTC on the platform means.

Fees, timeouts and confirmation counts on this page are read from the running platform configuration.

Getting started

Fees and pricing

Escrow and settlement

Timeouts and refunds

Disputes and standing

Wallet and security

Still stuck?

For a problem with a specific trade, open a dispute from its trade room: that puts your evidence next to the on-chain record. For anything else, see the contact page.

Contact

Getting started

What is Qlyphs OTC?

What do I need before I can trade?

How does a trade run, step by step?

Can I take only part of an offer?

Can I cancel an offer?

What is a private offer?

Can I change my Arbitrum address?

Fees and pricing

What does a trade cost?

How is the USDC total calculated?

Why am I asked to confirm my price, or why was it rejected?

How many offers can I have open?

Escrow and settlement

Who holds the QTC?

What happens if the platform is hacked or disappears?

Is the USDC escrowed too?

Is every sell offer in the book backed by QTC?

How many confirmations are required?

What if I send the wrong amount, or pay from another address?

How can I verify a trade myself?

Timeouts and refunds

What are the deadlines?

What happens if the seller’s wallet no longer holds the QTC?

What happens if the buyer does not pay in time?

I paid after the deadline. Is my USDC lost?

Can the seller pull the QTC back after I paid?

Disputes and standing

How do I open a dispute?

Who decides a dispute, and what can they decide?

What are warnings?

What is maintenance mode?

Wallet and security

What is my QTC wallet?

How do I deposit QTC?

How do I withdraw?

Can I export my recovery phrase?

How does two-factor authentication work?

I lost my authenticator. What now?

How are sessions handled?

Has the platform been audited?

Still stuck?